Our “any time, any year” promise

You can request a return, refund or exchange at any time, in any year, provided the product is not broken. Contact our team before sending an item back so we can confirm the return arrangements.

Damaged or wrong items

If your order arrives damaged or you receive the wrong item, contact us for help. Keep the item and its packaging, and share photos of the issue if possible.

We usually dispatch replacements for damaged or wrong items within 7–10 days. This is our usual replacement dispatch time. Our team will confirm availability and the expected dispatch date when handling your request; courier delivery takes additional time.

Who pays return shipping?

• Damaged or wrong items: HMB pays the return-shipping cost.
• Change-of-mind returns: the customer pays the return-shipping cost.

How to get help

Send us your order number, or the phone number used for the order, and tell us what happened. A WhatsApp voice message is welcome.

WhatsApp: +92 300 4314888
Email: multaniblueart@gmail.com

We will confirm the return address and any arrangements before you send the item. Please pack approved returns securely and retain your proof of purchase. Returns and exchanges are available for domestic orders; exchanges depend on stock availability.

Refunds

Returned items are checked before a refund is approved. We will contact you with the outcome. Approved refunds are processed after the returned item is received; allow up to 10 working days. Your bank or payment provider may need additional processing time.

COD refunds are paid by bank transfer. Other refunds are returned through the original payment method where available. Our team will confirm any details needed to process your approved refund.

Handmade pottery

Small differences in colour, design and measurements can occur because our pottery is handmade and screens display colours differently. Please check the product details and your delivery information before ordering.