For your general knowledge, this Web site’s content is intended for the order and use of our service. You are already reading the latest edition of the Terms and Conditions that can be updated, but we are responsible for notifying you about the policy changes. You must be older than 18 years to accept these terms and conditions.

Please read the following terms and conditions for our products and services carefully as they contain essential information that applies to you.

Part 1 – Online Store Conditions

We only carry out online orders if you are at least 18 years old and are not a small person; however, our detailed blogs and website will be available to everyone. For any unauthorized and illegal activities, you are not entitled to use our products and data. Any viruses or code of a destructive nature must be diffused. When you discover out you have illegal activities or abuses the terms, your Services will automatically be terminated, membership laws, and copyright laws will apply.

Part 2 – Market Conditions

We seek to show as many items as possible first. But, we can not guarantee you any change in color. Without prior warning, however, we reserve the right to restrict product sales or to delete any design or feature. The majority of designs and items are small and available only as a guide for the season. We reserve the right at all times to discontinue any product. In any instance or urgently shipped goods, we can not guarantee a product availability guarantee because handmade items take time to manufacture.

Part 3 – Pricing Terms

At any time without warning, we shall have the right to adjust consumer prices.

Part 4 – Products Regulations

We reserve the right, without warning, to edit or change services such as text messages or any other, but we are guaranteed to notify you.

Part 5 – Shipping Conditions

The shipping period for delivery of the orders is five working days within Pakistan, and 14 working days outside Pakistan can differ because of domestic problems, correspondence company problems, the environment, or any natural disaster.

Part 6-Return / Exchange / Refund Conditions

Tell us within seven business days after delivery if your order has arrived damaged. Leave both original and shipping boxes as they are. Whatever you prefer, we’ll give you another piece or rebate your money. Also bear in mind that our pottery has been handcrafted and broken, but you are sure to receive as high-quality goods and packaging as possible. Both these terms and conditions shall apply to all goods of “HMB Pottery.”

If you are not happy for any cause with your order, “HMB Pottery” shall, under the following terms, give exchanges, refunds.

Within seven days of the date of delivery, the product is returned to us.

  • The product has to be in its original form
  • References of products must be intact
  • Exchanges only for in-stock products are available
  • Only domestic orders can be exchanged if you otherwise repay a full order number.

The official time required for replacement and transfers is 25 working days. Due to insufficient stocks, natural disasters, closing production, or any event affecting our work activities, it may differ up to full time.

You will send the money to you on the day of receipt of returns within ten business days.

The final amount of the order is deductible except for return charges by “HMB Pottery.”

When a customer has changed his mind or is willing to return the product for some reason, the package’s return is his or her duty in full, and no refund will be given if the product/service has suffered damage.

You are responsible for paying for the return of returnable goods by yourself to our destination.

  • “HMB Pottery” shall not arrange a return or pay any expenses.
  • Only regional orders are free of the delivery charge.

Part 7 – Privacy and Safety Requirements

You are safe with all your details. We are obliged to safeguard it, and you can trust in us that, unless directed by government and legal authorities, we do not sell or reveal it. We will collect your name, address, telephone number, credit/debit card information, and e-mail address when you place an order. We use this information to place your order, interact with you, and update your service’s promotions.

We are always careful to protect, maintain, and safeguard your information, so we can encrypt credit card numbers, names, and addresses through Secure Sockets Layer ( SSL). If there is an unbroken pin or key, the typical SSL is active, and your details in our record can be confirmed for your confirmation at the bottom left of your browser window.

Part 8 – Damage conditions, printing faults, and technological defects

“HMB Pottery” attempts to write correct details, information about products, information, and general knowledge, but please find typing errors and technical defects if errors occur or are wrong. Although we seek to do it from our side, we don’t promise that each information is 100 % correct.

Part 9 – Warranty and assurance Disclaimer

We don’t promise that the quality of any of the goods, facilities, information, or other content you purchase will meet your requirements. We promise that we will make every effort to provide you with the highest quality of hand made products and mistaken facilities.

Part 10 – Requirements General

“HMB Pottery” reserves the right, without advance notice, to add, delete, reconsider, discontinue or terminate goods availability, cancel any order or terminate the service provided in this online store. Please read all terms and conditions before placing your order, and we are not accountable for any inconvenience.

Part 11 – Conditions and Terms can change

“HMB Pottery” is authorized at any time without warning to alter its Terms and Conditions. We are responsible for informing you and visiting our Online Store regularly to refresh the latest policies and terms of use.

Part 12 – Consumer reading experience and Fraudulence

“HMB Pottery” does not require a company to be incorrect with one of its staff like us managers, members of the team, or affiliates.

For monitoring and service enhancement, all calls and messages with customers will be registered.

We do not permit any fraudulent behavior or false orders of any sort.

“HMB Pottery” reserves the right for each of these activities conducted immediately to take legal action.